Lucky Dino Gaming’s license suspension by the Malta Gaming Authority was lifted just a few days after it was imposed.
The regulator announced earlier this week that it had suspended the operator’s license.
However, Lucky Dino explained that the suspension was a complete surprise to them and came without prior warning.
“We constantly strive to be fully compliant at all times, so we were understandably very surprised when we received the news that our license had been suspended,” Mattias Granqvist, Lucky Dino’s chief operating officer, said.
“Upon receiving the news, we immediately worked very closely with the MGA to resolve the issue that triggered the suspension,” he added.
According to Granqvist, they discovered that an original notification from the MGA concerning an administrative fine, relating to documents certifying new suppliers’ content being added to its sites, was sent to a generic office address.
Because the operator’s offices had been shut down due to the novel coronavirus (Covid-19) pandemic, it had not been picked up by staff.
“[Our] safety precautions meant we did not receive the notification and respond in time, which was clearly an administrative oversight on our behalf,” Granqvist said.
“The penalty fine has since been settled in full and we are now back up and running as normal once again,” he added.