Lotto New Zealand recently announced plans to reopen additional sales outlets across the country after the government decided to relax social distancing measures related to the novel coronavirus (Covid-19) pandemic.
On May 13, New Zealand shifted to Alert Level 2 of the coronavirus alert system. This change allows more businesses to reopen to the public, so long as they abide by the relevant public health guidelines.
Lotto NZ said, in response, that it would carry out increased hygiene practices all across its counters. The operator said it will also ensure that its staff and customers follow social distancing rules.
Ticket write-up counters will stay closed, and customers will not be allowed to scratch Instant Kiwi tickets inside stores. Players are also required to use the ticket checker to find out if they have won or not. Retailers will only validate winning tickets.
But Lotto NZ explained that although most of its counters would reopen after the Alert Level was reduced to level 2, some will remain closed especially those in Relay stores and a few independent outlets.
“We’re committed to keeping both retailers and customers safe, while still allowing people to purchase their tickets,” Chris Lyman, Lotto NZ chief executive, said. “We’ve also added in some extra safety precautions for transactions—so these may take a little bit longer. We ask that people be patient and be kind,” he added.
Lyman noted that they have seen a huge increase in customers buying their tickets online during the lockdown. While this has been great, he also said that sales over the lockdown period have decreased up to 60% of what they would normally see at comparable jackpot levels.
“This ultimately means less community funding, so we’re pleased to have the retail part of our business up and running again, giving our customers an option to buy their tickets in open stores if they wish,” he said.